1- How do I place an order?
You can give your order online on kayra.comTo order from our website, after choosing the size of it, you can add the item you would like to purchase to your basket by clicking on the “Add To Basket” button.
Once you have add all the items you would like to purchase, go to your basket by clicking on the “My Basket” button.
By clicking on the “Purchase” button on the page check your membership information and click on “Continue”.
Fill in the delivery address section on the next page precisely and clik on “Continue” button. Choose your payment method and fill in the information completely.
Lastly, you can complete your purchasing by clicking on the “Complete Order” button.
2- How can I track my order?After logging in, by clicking on your username on the right side of the homepage; you can check the information of your orders from the “My Basket” section.
Once your order is shipped, your shipment information is sent to your e-mail adress for informing you.
3- I received a defective/damaged item. What should I do?
Members of the kayra.com legally have a right to “recant without showing a reason” for 15 days. If you want to return the defective/damaged item, this span is 30 days.
In returning the item/items of international orders, shipping payment belongs to the customer. In returning the item/items of international orders “when they are defective/damaged”, shipping payment belongs to Kayra.
Evening dresses, and designer items can be returned, if they are shipped on the same day. Wedding dresses, cosmetics and personal care products, underwear, swimwear and sunglasses can not be returned.
The item should be returned with its receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt should be filled (according to the Tax Procedure Law) precisely and signed.In the restitution of an order, only the cost of the item is repaid not the shipping payment. Once the items reach our firm, they are checked according to the return policies and the cost of the item/items is returned to your credit card.
Return Address: Sare Mağazacılık Konfeksiyon İth. İhr. San Tic. A.Ş.
Depo: İvedik Köy Mah. 1492. Cad. No:11 Yenimahalle / Ankara - Tel: 90 (850) 455 0 355
Attention! Customs procedure, natural disasters, strike, missing transmisson and such reasons lie outside the scope of stated span. Rarely, international orders may be tied to customs house. In this situation, you will be informed by customs officials to receive your package. Customs prices may differ according to your order or the country. If product sent from www.kayra.com are tied to customs house, Kayra does not take responsibility. The responsibility belongs to the customer.
4- Do I have to sign up for shopping?You do not need to sign up to place an order. You can shop from the fast shopping section.
However you have to register to order faster, to benefit from special campaigns, to cancel and return products quicker.
5- What is a coupon code and how can I use one?
We have daily offers for customers on our website. On the homepage campaign information is on the right corner with the coupon code.
After returning an item you get a return coupon code which you can use in your shopping.
While completing your order, a page appears dedicated to coupon codes. Filling the blank with the code and clicking on the apply button are enough for using the coupon codes.